Frequently Asked Questions

Xtreme IPTV login not working, it’s saying “Invalid Details”

Invalid Details is sometimes a network related issue, please turn OFF any VPN you might be using and then try to log in again. Make sure you check both your username and password to make sure you have entered them in correctly, as well as the URL. If you are still seeing an issue please just send us an email at Support@XtremeIPTV.store and we’ll respond with an update.

Xtreme App is not opening – what can I do to fix this?

Depending on the error message you’re getting, that will help us narrow down the problem. First, please check your network settings, the app not opening at all would usually mean 2 things: a lack of connection to the internet, or a very outdated version. If you believe your network is fine, please check to see if there was an updated version available to download. At times, the over-the-air update does not properly update and you might need to manually download and install our application.

Am I paying too much for Xtreme IPTV? 

If you are purchasing from a reseller, you are likely paying more than it would be direct! However, all will give you access to the platform so it is purely a matter of personal choice. Feel free to browse our Plans page to see all available plans and pricing. If you have any questions you can always contact our support team anytime and we will get back to you.

Xtreme IPTV App won’t work, every category keeps saying “Retry”

“Retry” is sometimes caused by an inability to properly connect to the backend servers. Please try to log out fully from the app and log back back in. Note, if you are using a VPN you will need to turn it off for the login portion as those applications can sometimes impact the validation system that is used for the initial connection. However, once you are connected you should be able to turn it back on.

My Xtreme TV playlist will not load, Movies & Series work, but not Live TV

There is an option in the Home Screen menu to do an update for each of the 3 playlists. Live TV in particular may require an update after 12 hours depending on the content. The application should auto-update once you leave and re-open it, however if that is not working please do a manual update. This can be done by going back to the Home Screen, where the 3 categories are shown and looking for the Live TV category. From there tap on wherever it says “Last Updated” and this will force the app to manually update those channels. It might take a moment for that playlist to update, but once it does, feel free to open that category and select the content you are looking for.

Is it possible to use a 3rd party media player like TiviMate / IPTV Smarters / VLC / etc?

You can absolutely connect to our platform via a 3rd party media player. Your initial order should have included the instructions with how best to connect. Each media player can be a bit different, some require an M3U, some require a server URL, some ask for an ‘Xtream Code’ in order to connect, etc. However, irregardless of the method required, you should be able to connect our platform and view from there. If you need any help with getting connected, or just have questions about the process of using a 3rd party player, please contact us. Note, while we can help provide instructions on the technical info we have to help connect, we cannot troubleshoot a 3rd party media player – any questions/concerns on those applications have to go to their respective owners.

Can I Renew my plan here even if I purchased from a Reseller previously?

Of course! We can provide you a direct login to the platform (username/password), and you can use the same app you’re currently using, or any 3rd party one. Buying direct will allow you to get the best price available (most resellers are charging $100 or more a year for service – we are over 25% less).

Can I use Xtreme IPTV Australia anywhere, or where is included?

Yes! While we use the name Xtreme IPTV Australia locally in AU, we are actually a fully global product and have customers across the world. You can use us anywhere, and you can select which content you would like in the order form. If you want to use our platform for a particular country, please just indicate where in your order and IT will make sure to include that package for you. If you’re not sure if your location is included, please just send an email to our support team at Support@XtremeIPTV.store and we can confirm our locations for you.

Do you still offer Free Trials?

We do, please feel free to send us an email and we’ll gladly send you a trial username/password that you can use to test out our platform! With an over 91% renewal rate, we’re confident that you will be happy with the service, and if not contact use and we’ll do everything we reasonably can to help.

Do you still have a referral bonus?

Certainly, we and greatly appreciate you referring us! Anyone who refers us will get a free month credit added to their account. Please just make sure your referral enters in your username in the order form where it asks “Referred?”. We will use that information to look up and credit your account accordingly from there. If you feel a referral came in but you were not credited, please contact us! We will gladly look into it and make sure you get properly rewarded for that.

How can I Download the most updated version of the Xtreme IPTV Application?

You can always check, and download, our app from our site! Simply goto Download.XtremeIPTV.store and you’ll be able to download the most updated version we have. Note, your normal application should typically update over-the-air, so if you already have our app on your device, you likely will not need to manually download it again.